TERMOS E CONDIÇÕES

CLAUSE 1. CONTRACTING PARTIES

Lessor: CLS Rent-a-Car Unipessoal Lda., headquartered at Av. do Alto da Lixa no. 1592, unit 3732-C (Vila Cova da Lixa), postal code 4615-480 Lixa, Felgueiras, registered under VAT no. 518914828 (hereinafter referred to as the “Lessor” or “CLS Rent-a-Car”);

Lessee (Client): The individual or legal entity duly identified in the Particular Conditions of this agreement (hereinafter referred to as the “Lessee”).

CLAUSE 2. OBJECT

The Lessor rents to the Lessee the motor vehicle described in the Particular Conditions, in the state of conservation indicated therein, against payment of the total rental price, calculated under Clause 5 and the Particular Conditions.

CLAUSE 3. RENTAL DURATION

1. The rental starts and ends on the date, time, and place specified in the Particular Conditions for vehicle pick-up and return, respectively.

2. If the Lessee wishes to extend the rental period, they must contact the Lessor in advance to sign a new contract or renew the existing one, always subject to the Lessor’s express approval.

3. Failure to return the vehicle at the stipulated date and time, without prior authorization from the Lessor, constitutes breach of contract and may give rise to penalties.

4. The vehicle handover is always preceded by a joint inspection carried out by both parties, resulting in an Inspection Report, signed by both, which becomes part of this contract and serves as proof of the vehicle’s condition upon return.

CLAUSE 4. RENTAL PRICE AND PAYMENTS

4.1. The Lessee undertakes to pay the Lessor the total rental price based on the daily, weekly, or monthly rate in force, as specified in the Particular Conditions. Additional services (child seats, GPS, additional drivers, etc.) may be added as detailed in the Particular Conditions.

The Lessee is also responsible for payment of tolls, fines, administrative fees, taxes, and other charges incurred during the rental period.

4.2. To this amount is added:

4.2.1. A security deposit, paid in cash, credit card, or other accepted method, refunded after return of the vehicle minus any amounts due, including:

1. Damage to the vehicle;
2. Unpaid tolls, fines, or legal infractions;
3. Unpaid additional services;
4. Missing fuel (vehicle must be returned with the same level as pick-up; otherwise, a €15 + VAT administrative fee applies, plus the cost of missing fuel at the prevailing rate);
5. Exceptional cleaning costs;
6. Charging fees for electric vehicles;
7. Insurance coverage fees;
8. Electronic toll device usage fee (€1.85/day, max €18.50/contract), plus actual tolls incurred;
9. Administrative fee for driver identification in case of traffic infractions;
10. Young driver surcharge (under 23 years old);
11. Additional driver surcharge;
12. Vehicle delivery/pick-up outside Lessor’s premises;
13. Vehicle delivery outside working hours.

4.3 If no deposit is provided and damage occurs, the Lessor may charge up to the applicable deductible – €2,000.00 – payable by the Lessee.

4.4. If you opt for Zero Excess, there is still a mandatory minimum deposit, which only serves to cover situations not covered by the insurance, such as tyres, windows, interior or misuse of the vehicle. The excess is waived in the event of a normal accident, but liability for negligence or misuse remains.

CLAUSE 5. RETURN OF THE VEHICLE

5.1. The Lessee must return the vehicle on the date, time, and place indicated in the Particular Conditions, with all accessories and documents, in the same condition as received.

5.2. Late return implies additional charges.

5.3. Early return does not entitle the Lessee to a refund.

5.4. The Lessor is not liable for loss or damage of belongings left in the vehicle.

5.5. At return, both parties inspect the vehicle for new damages, which are recorded in the Inspection Report.

5.6. Refusal to sign the report by the Lessee does not exempt liability.

CLAUSE 6. FUEL POLICY

6.1 Combustion engine vehicles:

• Full-to-Full: Vehicle must be returned with the same fuel level. Otherwise, refueling fees apply.
• Full Tank Option: Lessee prepays a full tank; no refund for unused fuel.

6.2 Electric vehicles:
Vehicle must be returned with at least 70% battery charge or the same level as at pick-up. Otherwise, a recharging fee applies.

 

CLAUSE 7. MILEAGE LIMIT

Vehicles belonging to Group G (9 seats) or similar are subject to a maximum limit of 250 (two hundred and fifty) kilometres per day of rental.

If the lessee exceeds this limit, an additional cost of €20.00 (twenty euros) will be applied for each fraction of 200 km travelled in excess, which will be added to the contractually agreed amount.

The calculation of kilometres will be based on the vehicle’s odometer reading, and the lessee is fully responsible for paying the amounts corresponding to the excess mileage.

CLAUSE 8. LESSOR’S OBLIGATIONS

The Lessor shall:
a) Provide the rental terms and clarify any requested information;
b) Provide an equivalent or superior category vehicle if the contracted vehicle is unavailable or breaks down, at no extra cost.

CLAUSE 9. LESSEE’S OBLIGATIONS

1. The Lessee shall:

• Pay all amounts due under this contract;
• Keep the vehicle properly locked when unused;
• Refuel/recharge appropriately;
• Not smoke inside the vehicle;
• Contact the Lessor in case of breakdowns before repairs.

2. The Lesse shall not use or allow use of the vehicle:

• For passenger or goods transport in violation of the law;
• In races or training;
• By persons under the influence of alcohol, drugs, or other impairing substances;
• By unauthorized drivers;
• Outside Portugal without the Lessor’s authorization.

CLAUSE 10. INSURANCE

• Rental includes mandatory third-party liability insurance.
• Lessee is liable for damages up to the deductible.
• Negligence, intentional damage, or exclusions are fully borne by the Lessee.
• Optional coverages: CDW/LDW, SCDW/SLDW, TP/STP, TWP, PEC, PAI.

CLAUSE 11. ONE-WAY RENTALS

11.1. Possible subject to Lessor’s availability and agreed in advance, with fees included in the rental price.

CLAUSE 12. AUTHORIZED DRIVERS

12.1. Only drivers identified in the contract or authorized by the Lessor may drive. Additional drivers require payment. Unauthorized drivers make the Lessee fully liable for damages.

CLAUSE 13. OUT-OF-HOURS RETURN

13.1. Permitted by agreement. Responsibility for the vehicle remains with the Lessee until inspection. Vehicle must be parked safely, with keys deposited as instructed.

CLAUSE 14. ACCIDENTS OR DAMAGE

14.1. Lessee must:

1. Notify the Lessor and police in case of accidents, theft, fire, or damages;
2. Gather names/contacts of those involved and witnesses;
3. Not abandon the vehicle without protection;
4. Provide the Lessor with all documents and police reports.

14.2. Insurance coverages do not apply in cases of: speeding, driving under the influence, misuse, off-road driving, sports events, or overloading.

CLAUSE 15. TOLL SERVICE

15.1 The Lessee automatically adheres to the electronic toll payment system. Fees plus administrative costs apply, charged to a valid credit card provided.

CLAUSE 16. DAMAGE COMPENSATION

16.1. Vehicle condition is recorded at pick-up and return. If new damages exist, the Lessor may retain the deposit until resolution or invoice the deductible if no deposit was provided.

CLAUSE 17. BREACH OF CONTRACT

17.1. The Lessor may terminate the contract if the vehicle is used in violation, requiring immediate return.

CLAUSE 18. JURISDICTION AND DISPUTE RESOLUTION

18.1. Unless otherwise required by law regarding territorial jurisdiction, the parties agree to establish the Judicial Court of Porto Este as the competent court to settle any disputes arising from the execution of this Agreement.

18.2. In consumer disputes, the Lessee may resort to an Arbitration Center (see DGC’s list).

18.3. Complaints may be filed in the physical or electronic Complaints Book (www.livroreclamacoes.pt).

CLAUSE 19. PERSONAL DATA

19.1. The Lessee authorizes the processing of personal data for contract execution.

19.2. Under GDPR and Law no. 58/2019, the Lessor informs that:

1. Controller: CLS Rent-a-Car Unipessoal Lda., Av. do Alto da Lixa no. 1592, unit 3732-C, 4615-480 Lixa, Felgueiras.
2. Purpose: contract execution and legal compliance.
3. Marketing communications require explicit consent.
4. Data may be shared with authorities or regulators.

19.3. Data will be retained for the contract term and invoicing period.

19.4. The Lessee may exercise GDPR rights: access, rectification, erasure, limitation, opposition, and withdrawal of consent.

19.5. Withdrawal of consent does not affect prior lawful processing.